CONTROL YOUR IT ASSETS: A PRACTICAL GUIDE FOR MANAGING YOUR IT ASSETS, COMPLIANCE & SOFTWARE LICENSING USING @SERVICENOW (SERVICENOW CONCEPTS & DESIGN Book 5)

The most important step to implement an IT Asset Management [ITAM] program in @ServiceNow is to carry out a comprehensive maturity assessment and understand the following:

1.Analyze existing processes, technology and organization
2.Identify business goals and IT needs.
3.Establish logical steps to help drive efficiency, effectiveness and overall maturity across the organization.

Using this book you will be able to map out the process and execute the ITAM assessment by which IT Assets are managed throughout their life-cycle, from purchasing all the way through the final disposition of the hardware/software assets.

Our value propositions for acquiring this book, are your ability to address the following questions:

1.What are the links between the Configurations and Assets?
2.How many steps are involved in managing the assets lifecycle?
3.What are the time, cost requirements and limitations?
4.Are there redundancies inside and outside the organization?
5.Are their viable alternatives?
6.Who is involved in the process? Should they be involved? Are there others in the organization that should be part of the process?
7.How structured/consistent is the ITSM system in currently in place?
8.Do the current ITAM practices open the organization to legal or data security risks.

You will learn how to identify both the stakeholders and participants needed to be assigned to your ITAM program. By executing various workshops and one on one sessions, you will be able to achieve the following objectives:

1.Establish common Business requirements, and long term/short term goals
2.Document functional requirements to meet and deliver the Business requirements.
3.Document the current situation; and interaction between the People, Process, and technology
4.Establish a desired state and high-level roadmap to get there.
5.Document Stakeholders roles and responsibilities within the current and future ITAM Solution
6.Prepare material for next stages, documenting the detailed design.
7.Process Diagram documentations for each supported ITAM process part of the ITAM lifecycle.
8.ServiceNow CMDB Data Model for used CI Classes